Senior Delivery Manager

Job ID: HRIN289

Location(s): Noida & Mohali

Position: Open

As a Senior Delivery Manager, you will be responsible for providing operational and strategic delivery leadership. You will be responsible for the overall management and implementation of complex and/or enterprise-grade multifaceted projects. You will actively collaborate with clients and internal stakeholders to drive effective NPS for all of our delivery engagements. You will act as a problem solver to ensure solutions to any roadblocks that may come in the delivery life cycle.

How can you make a difference.

  • ​Accountable for the successful delivery of complex and enterprise grade client delivery engagements

  • ​Manage engagement risk, identifying areas of risk, but also acting as an escalation point and shield for the team

  • Manage scope of projects from inception to closure. Define, develop and manage implementation schedules and project budgets

  • Manage and track day to day workflow to ensure delivery windows are met

  • Build positive and productive working relationships with client and internal stakeholders for effective delivery

  • Coordinate resources, prepare project teams for kickoff, and ensure effective completion of project milestones

  • Ensure that the team maintains a high level of competence and operational excellence

  • Track the tasks planned on a weekly basis and communicate with the stakeholders for the weekly review of risks

  • Create and monitor risk mitigation plans closely and continuously re-evaluate the contingency plans

  • Minimize risks across multiple projects and programs

  • ​Capture best practices, case studies, and other core deliverables to iterate on the client solutions playbook

  • Lead the conversation and present the findings, project success, and failure factors to all the stakeholders including the leadership team

  • Identify the process improvement areas and coordinate with stakeholders in introducing new processes/standards or improving the existing ones

What all you need.

  • Experience: 15+ Years

  • Strong understanding of SDLC

  • Good understanding of Agile and hands-on experience with Jira

  • Extensive background in developing and delivering complex projects throughout the lifecycle

  • Understanding of how to mitigate risk and protect both client and internal stakeholders

  • ​Strong ability to know where clarity is needed or where issues are likely to arise

  • Drive and coordinate crisis management

  • ​Possess adaptability and an ability to learn quickly

  • Strong negotiation and presentation skills