Process Associate

Process Associate- HRIN198 - Open

Location : Mohali

Process Associate

ONE BCG is a fast-paced, rapidly growing IT organization currently looking to find a bright Process Associate to become an integral part of our team. You will be involved in helping our team of specialized professionals with unique skill sets to plan and implement business process improvement projects focused on advancing effectiveness and efficiency.

Responsibilities:

  • Handle inbound and outbound calls according to defined quality, standards, policies and procedures
  • Deliver excellent customer service and ensure customer satisfaction in all calls
  • Attend to customer queries, concerns, and complaints and provide first level resolution
  • Ensure customer queries and concerns are accurately addressed over chats and emails
  • Escalate calls if necessary and follow proper protocols
  • Ensure compliance to all company policies and procedure
  • Keep oneself updated, aware of, and compliant to all company policies and procedures at all times
  • Keep all company information, which includes customer information, confidential and secured
  • Direct reporting to the team lead

Minimum Qualifications:

  • Excellent communication skills, verbal and written
  • Active listening skills
  • Computer and keyboard skills (working knowledge of PCs e.g. MS Office, Internet, Emails, etc.)
  • Reasonable analytical skills
  • Situation handling skills
  • Team player
  • Open to work in rotational shifts
  • Prior experience in customer service may be preferred

Updated: 12 February 2019